🔄 Returns & Refunds Policy – PowerBanks.ie

We want you to shop with confidence. This policy explains how returns and refunds work for orders delivered within Republic of Ireland.

🇮🇪 Ireland Returns (Change of Mind)

You can request a return within 31 days of delivery.
For online purchases, you also have a statutory 14-day cancellation right from delivery
Items must be returned with all accessories and in good condition.
You may open the packaging to inspect the item, but if the item has been handled/used beyond what’s necessary to check it, we may reduce the refund to reflect any loss in value.

⚠️ Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or you received the wrong item, contact us and we’ll arrange a replacement, repair, or refund as appropriate.
Where a return is needed due to a fault/damage, we will cover the return shipping cost.

Safety note: Do not post back any power bank that is swollen, leaking, punctured, or visibly damaged. Email us for safe handling instructions.

🔁 How to Request a Return

Email us at hello@powerbanks.ie with:
- Your order number
- The item(s) you want to return
- Reason for return (change of mind / faulty / damaged / wrong item)
We’ll reply with return instructions and the return address.
Once received and inspected, we’ll process your refund or replacement.

💳 Refunds

Refunds are issued back to your original payment method.
We aim to process refunds within 3–5 working days after receiving and checking the return.
For statutory cancellations, refunds must be issued no later than 14 days after you cancel, and we may wait until the goods are returned (or you provide proof of return).

📦 Return Shipping Costs

Change-of-mind returns: you cover the cost of return postage.
Faulty/damaged/wrong item: we cover return postage (where a return is required).

Note: under EU rules, customers usually pay return postage during the cooling-off period unless the seller agrees to cover it or failed to inform them beforehand.

🌍 International / Custom Orders

We do not offer standard international checkout. If we agree a custom international order by email, returns may be handled case-by-case due to shipping restrictions and costs.